Delivery and returns

What is your mail order guarantee/returns policy?

We want you to love our products as much as we do, and believe you can’t buy better. We’re so confident of this, we offer a full six-month guarantee – no matter what condition the item’s in. You can return it for an exchange or full refund, no questions asked. If you do need to return something you will need to pay for postage. We recommend you obtain a proof of postage which is free of charge at any post office.

When does the 28-day guarantee apply?

The only exception to our generous guarantee is when we are on sale.

Last Posting Dates Christmas 2014

* Please note: Our warehouse will be closed on Christmas Day.

Destination Service Last Order date Cut-off date for alterations Carrier(s)
UK Standard Sat 20th Dec Wed 17th Dec Hermes UK
Next day (Express) Mon 22nd Dec by 6pm Fri 19th Dec Hermes UK/Parcelforce
USA Standard Sat 13th Dec Wed 10th Dec OCS
Priority Sat 13th Dec Thu 11th Dec OCS
Express Sun 14th Dec Sun 14th Dec OCS
Germany Standard Thu 18th Dec Mon 15th Dec Hermes
Express Fri 19th Dec by 1pm Tue 16th Dec OCS Express
Australia Standard Tue 2nd Dec Thu 27th Nov OCS Standard
Express Mon 13th Dec Wed 10th Dec OCS Express
Rest of world Western Europe Wed 10th Dec Fri 5th Dec OCS
All the rest Mon 1st Dec Fri 28th Nov OCS

Make gifting easy! Remember you can gift box Shirts, Ties, Knitwear, Polos, Nightwear & Scarves! Simply add your selection at check out.

Struggling to find that perfect gift? Gift vouchers available either paper or email voucher.

More information on Gift vouchers

Delivery timescales

Please find our delivery timescales below. If you have requested any alterations or monogramming, please allow an additional four working days for delivery.

Country Type Cost Delivery time
UK Standard  £4.95 5 working days from date of order.
UK *Special Delivery  £10.95 Available for UK residents only, and requires a signature. Orders should be placed by 2pm for delivery the next working day by 5.30pm. Delivery Monday - Saturday. Orders placed after 2pm on Friday and over the weekend will be delivered on Tuesday. Not available for orders with alterations.
US Standard £13.95 7-10 working days from receipt of your order and payment.
US Priority £20.95 Tracked delivery & receive your items within 3-7 working days.
US Express £26.95 Express delivery within 2-4 working days. A signature will be required upon delivery.
Germany Standard £8.95 7 workings days from date of order.
Germany Express £14.95 Orders placed before 2pm GMT will be despatched the same day. Orders will arrive within 2 working days after despatch. Signature required.
France Standard  £8.95 10 working days.
Rest of Europe Standard £8.95 15 working days.
Australia Standard £15.95 12 working days.
Australia Express £24.95 Express delivery within 5-7 working days. Your order will be tracked and a signature will be required upon delivery.
Rest of World Airmail  £15.95 15 working days.

* Please note that, during sale times, we get very busy and cannot guarantee Special delivery (next working day). If this is the case, the Special delivery option will be unavailable in the checkout