Delivery and returns

What is your mail order guarantee/returns policy?

We want you to love our products as much as we do, and believe our quality is second to none. We’re so confident of this, we offer a six-month quality guarantee — that even applies to items purchased during the sale. As long as you have proof of purchase (receipt, confirmation email or order no. will all do), then we will replace the item or give you a full refund if the product is not up to scratch.

If you’d like more information on how to return a product, please take a look at the ‘returns’ section of our website. If offline suits you better, then please see the details which are included within the delivery package itself.

Delivery timescales

Please find our delivery timescales below. If you have requested any alterations or monogramming, please allow an additional four working days for delivery.

Country Type Cost Delivery time
UK Standard  £4.95 5 working days from date of order.
UK *Special Delivery  £10.95 Available for UK residents only, and requires a signature. Orders should be placed by 2pm for delivery the next working day by 5.30pm. Delivery Monday - Saturday. Orders placed after 2pm on Friday and over the weekend will be delivered on Tuesday. Not available for orders with alterations.
US Standard £13.95 7-10 working days from receipt of your order and payment.
US Priority £20.95 Tracked delivery & receive your items within 3-7 working days.
US Express £26.95 Express delivery within 2-4 working days. A signature will be required upon delivery.
Germany Standard £8.95 7 workings days from date of order.
Germany Express £14.95 Orders placed before 2pm GMT will be despatched the same day. Orders will arrive within 2 working days after despatch. Signature required.
France Standard  £8.95 10 working days.
Rest of Europe Standard £8.95 15 working days.
Australia Standard £15.95 12 working days.
Australia Express £24.95 Express delivery within 5-7 working days. Your order will be tracked and a signature will be required upon delivery.
Rest of World Airmail  £15.95 15 working days.

* Please note that, during sale times, we get very busy and cannot guarantee Special delivery (next working day). If this is the case, the Special delivery option will be unavailable in the checkout