Delivery and returns

What is your mail order guarantee/returns policy?

We want you to love our products as much as we do, and believe you can’t buy better. We’re so confident of this, we offer a full six-month guarantee – no matter what condition the item’s in. You can return it for an exchange or full refund, no questions asked. If you do need to return something you will need to pay for postage. We recommend you obtain a proof of postage which is free of charge at any post office.

When does the 14-day guarantee apply?

The only exception to our generous guarantee is when we are on sale.

Delivery timescales

Please find our delivery timescales below. If you have requested any alterations or monogramming, please allow an additional four working days for delivery.

Country Type Cost Delivery time
UK Standard  £4.95 5 working days from date of order.
UK *Special Delivery  £10.95 Available for UK residents only, and requires a signature. Orders should be placed by 2pm for delivery the next working day by 5.30pm. Delivery Monday - Saturday. Orders placed after 2pm on Friday and over the weekend will be delivered on Tuesday. Not available for orders with alterations.
US Standard £13.95 7-10 working days from receipt of your order and payment.
US Priority £20.95 Tracked delivery & receive your items within 3-7 working days.
US Express £26.95 Express delivery within 2-4 working days. A signature will be required upon delivery.
Germany Standard £8.95 7 workings days from date of order.
Germany Express £14.95 Orders placed before 2pm GMT will be despatched the same day. Orders will arrive within 2 working days after despatch. Signature required.
France Standard  £8.95 10 working days.
Rest of Europe Standard £8.95 15 working days.
Australia Standard £15.95 12 working days.
Australia Express £24.95 Express delivery within 5-7 working days. Your order will be tracked and a signature will be required upon delivery.
Rest of World Airmail  £15.95 15 working days.

* Please note that, during sale times, we get very busy and cannot guarantee Special delivery (next working day). If this is the case, the Special delivery option will be unavailable in the checkout