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Cookies and you

Cookies explained

Cookies are tiny files that communicate between websites and your local computer; they are stored on your hard drive.

Charles Tyrwhitt LLP ("We") use cookies to be able to understand customer journeys through our website and to make the website easier, simpler and quicker to use, and also to be able to understand and resolve technical errors. Through carefully selected third party suppliers, we also use them to deliver a more personalised customer service experience. Charles Tyrwhitt places the utmost importance upon customer service provision.

Cookies do not hold personal information about you, such as your credit card details, your name or your address. They recognise the individual computer, tablet or mobile phone through a secure token, but not you.

To be able to make purchases on any website you need to have cookies enabled on your Internet browser; you can, however, use the Charles Tyrwhitt website (http://www.ctshirts.co.uk and http://www.ctshirts.de) to research product information without having these enabled on your browser.

Charles Tyrwhitt and our affiliated companies have been using cookies since we set up the website 15 years' ago, and there is no change to how we are using these. However, there are changes to European legislation that require a greater public understanding of how we use cookie data. Instructions are given below if you do not wish to use cookies on the Charles Tyrwhitt website, but please be aware that you will be unable to make a purchase and enjoy the full shopping experience that we have set out to provide.

If you have any specific questions regarding cookie usage and policy, please go to: http://www.ctshirts.co.uk/RightNow.aspx

Our specific cookies

Charles Tyrwhitt cookies

We have several cookies created by our technical team: one to detect which country you are in so we can serve you the most appropriate country site, and one to help authorise your payment. Based on your product choices in the same session (single period of time on the Charles Tyrwhitt website), we will also pre-fill known sizing and monogramming information in order to make your purchases as seamless as possible. Without Charles Tyrwhitt cookies enabled for this website, you will be unable to add any products to your shopping basket.

Peerius

The Peerius technology allows product recommendations to be made based on the website elements your computer has visited.

Maximyser

Maximyser's product enables us to compare differing versions of the website in order to optimise the customer experience.

Tagman & affiliate networks

We occasionally advertise our products on third-party websites, and Tagman helps us to manage these relationships. Each affiliate will have its own cookie that helps with the advertisements they show; these are passed through to Tagman so that sales may be matched back to the sales-driving advertisement.

If you do not wish to have Tagman cookies on your computer, you can opt out here: http://eu.tagman.com/index.php/consumerprivacy.html . Please note that if you opt out of Tagman on the Charles Tyrwhitt websites, you opt out of Tagman on all websites.

eDigital Research

In order to understand the good points and occasional frustrations of the website, there is an eDigital Research cookie that can be activated to transmit a short questionnaire to customers.

Adobe Site Catalyst & Google Analytics

Cookies for analytics programmes allow us to see how customers use the Charles Tyrwhitt website, where there are problems with its design and functionality, and where we can make the customer experience better still. These cookies do not trace personal information such as your name, but can track how often your computer visits a website, which pages your computer visited and in which order, and where you left the website. This type of information helps to make the Charles Tyrwhitt website and marketing campaigns more relevant; it never shows personally identifiable data and is not seen by anyone outside of the Charles Tyrwhitt, Adobe or Google organisations.

How to manage your cookies in different browsers

To enable cookies

If you're not sure of the type and version of web browser you use to access the Internet:

For PCs: click on 'Help' at the top of your browser window and select the 'About' option

For Macs: with the browser window open, click on the Apple menu and select the 'About' option

How to check cookies are enabled for PCs


Google Chrome
    1. Click on 'Tools' at the top of your browser window and select Options
    2. Click the 'Under the Hood' tab, locate the 'Privacy' section, and select the 'Content settings' button
    3. Now select 'Allow local data to be set'


Microsoft Internet Explorer 6.0, 7.0, 8.0
    1. Click on 'Tools' at the top of your browser window and select 'Internet options' , then click on the 'Privacy' tab
    2. Ensure that your Privacy level is set to Medium or below, which will enable cookies in your browser
    3. Settings above Medium will disable cookies


Mozilla Firefox
    1. Click on 'Tools' at the top of your browser window and select Options
    2. Then select the Privacy icon
    3. Click on Cookies, then select 'allow sites to set cookies'


Safari
    1. Click on the Cog icon at the top of your browser window and select the 'Preferences' option
    2. Click on 'Security', check the option that says 'Block third-party and advertising cookies'
    3. Click 'Save'


How to check cookies are enabled for Macs


Microsoft Internet Explorer 5.0 on OSX
    1. Click on 'Explorer' at the top of your browser window and select 'Preferences' options
    2. Scroll down until you see 'Cookies' under Receiving Files
    3. Select the 'Never Ask' option


Safari on OSX
    1. Click on 'Safari' at the top of your browser window and select the 'Preferences' option
    2. Click on 'Security' then 'Accept cookies'
    3. Select the 'Only from site you navigate to'